Last Updated: September 15, 2025
At Digital One Web Solutions, we aim to deliver high-quality services and ensure client satisfaction. This policy explains how cancellations and refunds are handled for our services.
1. Service-Based Policy
- Since we provide digital services (such as website development, design, hosting, and related solutions), work often begins immediately after confirmation.
- Once a project has started, refunds are generally not available for services already delivered or in progress.
2. Cancellations
- If you wish to cancel a service, you must notify us by email at word@digitalonewebsolutions.com within 24 hours of placing the order.
- Cancellations requested after 24 hours may not be eligible, as resources and planning may already be allocated.
3. Refunds
Refunds may be considered under the following conditions:
- Duplicate Payment: If you are charged twice for the same service, we will refund the extra payment.
- Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline and no alternative arrangement is made, you may request a refund.
- Technical Errors: If a payment is processed by error due to a technical issue, a refund will be issued after verification.
Refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
4. Non-Refundable Items
- Domain registrations, renewals, or transfers.
- Hosting services once activated.
- Any third-party tools, plugins, or licenses purchased on your behalf.
- Customized digital services where work has already been initiated.
5. Dispute Resolution
If you are not satisfied with our service, please contact us at word@digitalonewebsolutions.com or call +91 8240619774. We will review your concern and try to resolve it fairly.
6. Policy Updates
We may update this Refund and Cancellation Policy at any time. Updates will be posted on this page with the latest revision date.
7. Contact Us
For questions about cancellations or refunds, please reach us at:
Business Name: Digital One Web Solutions
Website: digitalonewebsolutions.in
Email: word@digitalonewebsolutions.com
Phone: +91 8240619774
Address: Kolkata, India